Tea drama and a happy ending
Mar. 25th, 2008 03:41 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dickensAt the MN Food and Wine show I enjoyed a nifty green tea and ordered some online, along with some other things that sounded tasty.
When I got them, the listed ingredients didn't match the contents. Two teas looked like they had dried apple in them (which I'm allergic to).
I e-mailed the company to see whether this was the case. They responded very promptly and politely. I was told "they do contain traces of apple bits, but we aren't required to list them". Big Points for customer service, they've offered to send me something else for free.
Ok. But why wouldn't you list every ingredient in the tea? I can see them, it just confuses me.
I know 'trace' indicates percentage by entire weight, but when the apple bits are the biggest visible thing in the tea, it is hard to consider them 'trace' ingredients.
When I got them, the listed ingredients didn't match the contents. Two teas looked like they had dried apple in them (which I'm allergic to).
I e-mailed the company to see whether this was the case. They responded very promptly and politely. I was told "they do contain traces of apple bits, but we aren't required to list them". Big Points for customer service, they've offered to send me something else for free.
Ok. But why wouldn't you list every ingredient in the tea? I can see them, it just confuses me.
I know 'trace' indicates percentage by entire weight, but when the apple bits are the biggest visible thing in the tea, it is hard to consider them 'trace' ingredients.
